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Help & FAQ
Answers to the most common questions about booking, changing, and canceling with Paddleboard.
How do I change or cancel a booking?
Go to My trips, open your booking, and click Change or Cancel. Change fees depend on the provider's policy — Plus members skip Paddleboard's own service fee.
When will I be charged?
Flights and cars: charged immediately when you complete checkout. Hotels: charged either at booking or on arrival, depending on the property's policy.
How do refunds work?
Refunds follow the provider's policy. Once approved, refunds typically arrive within 5–10 business days on the original payment method.
Still need help?
Email support@paddleboard.app — available 24/7 in English, Spanish, French, and German.
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